Wednesday, July 04, 2007

Sound Business Practice

Dear Sales Rep of a Major Moving Company:

Thank you for your time and your vigorous defence of full-service movers vis-à-vis smaller, cheaper companies. May I suggest in future that you not criticize or accuse your competitors of poor moral character and underhanded dealing? It makes you sound desperate and I wonder why you are taking this business decision to go with another company as a personal rejection.

Also, when asked for an estimate, an actual ballpark number might help our decision-making, rather than rattling off your rates and the philosophical superiority of your services. You might inquire as to the quantity and nature of the items we wish to move.

If, as you assert, your company is the biggest moving company in North America, it certainly won't be bankrupted by not having my business. I sincerely hope that you have a better day tomorrow.

Kind regards,

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